Delta Hotels Enhances Learning through Online Training

TORONTO , ON , July 10, 2006 – In partnership with the Canadian Tourism Human Resources Council (CTHRC), Delta Hotels introduced a new on-line training course to colleagues today, cementing its use of technology in virtual classrooms across the country to deliver progressive and cost-effective training.

The Positive Corrective Action course is a component of the company’s Managing Performance and Behaviour module, a course deployed at its hotels and part of Delta’s Leadership Training Certification Program. Trainees will apply what they learn from their e-lessons to subsequent role-plays, simulations and group discussions. The company’s blended learning approach, which combines traditional in-classroom teaching practices and on-line technology, increases retention among trainees.

“We’ve always believed in using a variety of training approaches at Delta Hotels so that we increase the opportunities for learning,” said Jose Bansil, director of learning and development at Delta Hotels. “And in doing so, we improve performance and achieve the desired business results for all our stakeholders.”

Accessible immediately and at any time by a trainee, the course can also be taken at any location, a real benefit for a company with 38 properties and more than 7,000 colleagues. With geography less of an issue, cost savings can be achieved.

And by not incurring costs on development, and by utilizing the skills and services of the CTHRC’s functionality, Delta could concentrate on course content.

From 360 Feedback, mentoring initiatives and coaching to individual development plans, workshops and a tuition assistance program, Delta Hotels delivers a variety of tools to foster the development of its colleagues.

About Delta Hotels

With a diversified portfolio of more than 35 city centre and airport hotels and resorts, Delta Hotels is the leading first-class hotel management company in Canada. Widely regarded as Canada’s brand of choice by guests and owners, Delta Hotels has also distinguished itself as an exemplary employer to its more than 7,100 employees. Delta Hotels is the only hotel company to be recognized by the prestigious National Quality Institute with two Canada Awards for Excellence, for quality (2000) and a healthy workplace (2004). It has also been voted one of “The 50 Best Employers in Canada” by The Globe and Mail’s respected magazine, Report on Business (2001–2003, 2005 and 2006). Delta Hotels is a wholly owned subsidiary of Fairmont Hotels & Resorts Inc.

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For more information, please contact:
Susana Petti Director, Public Relations
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