Brookstreet Hotel Recipient of CTHRC Award for Excellence in Human Resource Development
Four-diamond Ottawa Property Recognized for Stellar HR Practices
Victoria, British Columbia – November 5, 2007 - Ottawa’s Brookstreet Hotel took home top prize for human resource development at the Tourism Industry Association’s Tourism Leadership Summit. The award, presented by Canadian Tourism Human Resource Council (CTHRC) President Wendy Swedlove, recognizes businesses that have demonstrated a commitment to professionalism in the Canadian tourism workforce through professional recognition, training, and excellence in human resource management.
Brookstreet Hotel has initiated a number of innovative HR practices over the past number of years that have garnered them numerous awards. Chief among these practices is a program that recognizes the invaluable service that the hotel’s staff (Partners), contribute to the overall success of Brookstreet. The S.P.I.C.I.E.R. (sensational service, passion, integrity, commitment, innovation, empowerment, respect) Awards are peer-nominated and voted recognitions celebrated quarterly. Internal surveys indicate that 93% of partners are proud to work at Brookstreet, and 91% would recommend it as a place for friends to work. Each partner goes through a training program designed to instill a service-oriented culture throughout the property. In 2006, over 200 partners were trained in Sensational Service.
“The tourism sector is increasingly feeling the impact of growing labour shortages. While shortages are becoming acute in B.C. and Alberta, other provinces are now starting to feel the effects of the shrinking labour pool”, states CTHRC President Wendy Swedlove. “ Employers like the Brookstreet Hotel who show a strong commitment to their staff are going to have far better results, at not only keeping their existing staff, but at also attracting other top performers in the future”, added Swedlove.
Vancouver-based Coast Hotel and Resorts, and Nova Scotia’s Pictou Lodge were finalist for this prestigious award.