Spring 2012 Issue

emerit Hospitality Training Takes Flight

IATA Training and Development Institute Chooses emerit to Supply Hospitality Training Worldwide


The Canadian Tourism Human Resource Council (CTHRC) is honoured to partner with the International Air Transportation Association (IATA) Training and Development Institute to supply world class emerit hospitality training to markets worldwide.

An international association of airlines, IATA promotes safe, regular, and economical air transport for citizens all over the world. It connects members of the air transport industry and facilitates global collaboration within the industry. The IATA Training and Development Institute (ITDI) offers a wide range of professional training options to employees of air transport enterprises, international students, and individuals starting their career. When the Institute identified the need for a hospitality training program, a search for training solutions discovered emerit. With emerit’s “for industry, by industry” product development philosophy, ITDI decided it was the right solution.

Wendy Swedlove, President of the Canadian Tourism Human Resource Council, states, “it is a tremendous opportunity to have IATA recognize the value of the emerit training suite, and to have this opportunity to share emerit with the world.” Read More...

HVS Executive Search Releases Hotel Executive Compensation Survey

Working in collaboration with the Canadian Tourism Human Resource Council (CTHRC), HVS Executive Search recently conducted a national survey around compensation in Canada’s Lodging industry. HVS Executive Search is an executive search and advisory firm that provides human capital consulting services to hotels, restaurants, and gaming companies. This is their first national compensation study for hotel occupations in Canada.

The HVS 2012 Canadian Hotel Property Compensation Study contains data collected from over 1,600 participants working in 33 hotel related occupations, and representing 232 properties across the country. The information is presented based on the number of rooms and class of property, its annual revenue and location (resort, airport, etc.), and its region (Atlantic, Central, or Western Canada). Read More...

Food and Beverage Manager Has Career Skills Covered

Rodd Hotels Employee Completes Third emerit Professional Certification

Not long ago, Wendy Murphy of Rodd Hotels and Resorts successfully completed her emerit Food and Beverage Manager Certification. This is a notable accomplishment on its own, but is truly remarkable given the fact that Wendy has previously been certified as both a Supervisor and Front Desk Agent. Her latest certification makes Wendy the first person on Prince Edward Island, and one of a select few in Canada, to hold all three emerit credentials- Tourism Certified Professional, Tourism Certified Supervisor, and Tourism Certified Manager.

HR Times recently had a chance to talk to Wendy about her career in tourism, her recent accomplishments, and emerit training. Read More...

Global Advisory Committee Meetings Help Bring emerit to the World

Food and Beverage Management International Competency Standards are the First of Their Kind

In Montréal, the Global Advisory Committee for the Food and Beverage Management International Competency Standards met recently to review the draft standards, provide feedback for refinement and validation of the standards, and advise on the application and distribution of the final product. These meetings help ensure that the standards are globally relevant, with 17 Global Advisory Committee members from countries including France, Qatar, China, Saudi Arabia and the Czech Republic representing the 125 industry professionals who served on the Standard Development Committee.

While in Montréal, committee members experienced firsthand the Hôtel de l’Institut, a unique downtown hotel where the meetings were held and where participants stayed. The hotel is of special interest to Food and Beverage Professionals–it is run by the Institut de tourisme et d’hôtellerie, a Québec government agency, and has been a teaching hotel dedicated to training and research in the hotel, tourism and food service industries for over 35 years. Read More...

CATT Welcomes Newest Gold School; Represents Canada Internationally

Newest CATT Gold School Builds On Strong Foundation

G.W. Graham Middle Secondary School in Chilliwack, British Columbia, joined the Canadian Academy of Travel and Tourism (CATT) in the fall of 2009. From the beginning, the school intended to extend its offerings and offer the full CATT program, and after two years of hard work and dedication from CATT Coordinator and teacher Cheryl Tourand, school administrators, and many CATT students, G.W. Graham became the newest CATT Gold School in September 2012.

The CATT Gold program will build on the solid foundation that has been established by running a successful Level I and Level II program since 2009. G.W. Graham’s existing tourism work experience program means that strong relationships with local tourism businesses are already in place, giving the program a good reputation in the community and making new partnerships easier to develop. Read More...

Tourism Week in Canada: Preparing for Future Human Resource Challenges

Tourism Week in Canada, May 14-20, 2012, provides an opportunity to recognize the importance of the tourism sector to Canada’s economy and to acknowledge the dedicated and talented professionals who work in tourism and hospitality across the country. It is also a time to reflect on the present and future challenges facing Canada’s tourism businesses, and develop strategies to ensure that a strong, growing and sustainable tourism sector will continue to benefit all Canadians in the future.

Tourism remains one of the fastest growing sectors in the world, and contributes as much to Canada’s economy as fisheries, forestry and agriculture combined. The tourism sector in Canada is comprised of over 170,000 businesses, most of which are small and medium sized enterprises providing employment to locals. In fact, the sector accounts for 1.6 million full-year jobs, roughly 10% of all employment in Canada, making tourism our third largest job creator, exceeded only by the retail and healthcare/social assistance sectors. Read More...

The Future of Global Events Planning

Developing a career roadmap for the industry, by the industry

Event Management Professionals (EMP) from around the world gathered in Ottawa on March 19 – 20, 2012 to make recommendations on policies and procedures for international certification program administration and governance, and to review and validate the International Events Qualification Framework. The meeting attracted educators and industry professionals from countries including the USA, South Africa, and Australia, including several founding members of EMBOK - the Event Management Body of Knowledge (http://www.embok.org/).

Event Management is a relatively new profession that is experiencing a surge of growth in its body of knowledge, codes of practice, and competency systems, like professions such as engineering, architecture, and accounting did a century ago. Meeting participants included pioneers of the field, as well as the next generation of EMPs. All were eager to develop a comprehensive international career path. Read More...

Industry Canada Releases Financing Profile of Small and Medium-Sized Tourism Businesses

The Canadian Tourism Human Resource Council (CTHRC) is pleased to announce that the Small Business Branch of Industry Canada has released A Small Business Financing Profile focused on the tourism sector. The CTHRC was pleased to provide its expertise and advice throughout the development of the study, and Scott Meis, CTHRC’s Special Advisor on Evaluation and Research, is cited as an external reviewer of the study.

Small and Medium-Sized Enterprises in Tourism Industries — December 2011 provides a descriptive overview of SMEs in tourism industries and examines their differences compared with SMEs in non-tourism industries in terms of business and owner characteristics, access to financing, financing terms and conditions and obstacles to business growth. Read More...