The CTHRC’s Good Employer Practices compendium

The CTHRC’s Good Employer Practices compendium highlights tourism businesses that seek out internationally trained workers.

With a potential labour shortage in the near future, drawing on a variety of labour pools is becoming an important HR strategy.  “International workers in the hotel industry come with exceptional training and high standards,” says Olga Millns, People and Culture Manager at The Coast Edmonton Plaza Hotel.  The Coast Hotel is one of 12 businesses highlighted in the Canadian Tourism Human Resource Council (CTHRC)’s Good Employer Practices compendium.  Each case study describes how tourism businesses across Canada have applied their diversity practices to recruit, integrate, and retain internationally trained workers (ITWs).  “We realize how lucky we are to have [ITWs],” says Millns, “and we know that we have to become much more intentional in our diversity practices.”

The compendium highlights the experiences of tourism employers from across Canada in using a variety of immigration and labour mobility programs.  Businesses profiled are from both rural and urban settings and a variety of tourism industry groups are represented, including accommodations, transportation, food and beverage services, and recreation and entertainment.

Designed as a peer-mentoring tool, the compendium is ideal for sharing best practices.  Each case study describes the challenges and opportunities that employers faced when seeking ITWs, and they contain employer tips and testimonies from ITWs.

While many of the good practices included in the compendium are organization-specific, they also present elements that can easily be adapted and tailored to other contexts.  The good practices are not meant to represent an exhaustive list but they exemplify the components of proven diversity strategies. 

The benefits of hiring ITWs speak for themselves. “The turnover rate is almost nil,” says Dean Fuller, Restaurant Franchisee responsible for four A&W restaurants in Winnipeg, who was profiled in the compendium.

The Good Employer Practices compendium is available as free download on the CTHRC website.