One Size NEVER Fits All
One of the interesting conundrums faced whilst holiday shopping is when the selection for a gift includes the ridiculous declaration “one size fits all”. Have you ever wondered how that “one size fits all” toque would look on a cross section of your co-workers? Sure, it can be stretched to cover surface area, but it is certainly not a natural fit, nor will it perform as effectively for all its wearers. Training staff is no different, so it can be equally frustrating finding a training regime that will work for the entire team.
The one size fits all approach to training is prevalent not because it is the most effective strategy, but because it is the easiest to put in place and administer. This should not be the core criterion management uses if our goal as tourism and hospitality employers is to have an engaged, enlightened and enabled workforce. This Triple E of Training is one way of ensuring the training material and delivery method will best serve and benefit the target audience.
The success or failure of any training program can hinge on the planning that takes place in advance of deploying it. The more information you have on the audience, and on your own expected outcomes, the more likely the training will be successful. When devising your strategy for the training needs of your staff, consider how to keep things flexible to be able to adapt the approach for the different needs of your staff.
The most obvious starting point is deciding on your specific training objective and the intended audience. Is there an impetus for the training (e.g. new mandatory training due to government regulations, a recently identified issue that needs resolving)? Will you be onboarding new employees or upskilling existing employees?
Once you’ve identified the audience and main objective, a plethora of affordable, effective and relatively easy-to-implement strategies are at your disposal. Adopting a blended (in-person and online) training approach is one way of ensuring your program has some built-in flex to allow for adaptations to suit the different learning styles, availability and experience of your staff.
In 2018, HR Insider will bring you concise, actionable recommendations on how to ensure your training strategy is serving the needs of your business and the needs of your employees. By January, you will likely have already returned the ill-fitting toque your grandmother sent you in the mail, giving you a tangible example to open your heart and mind to a training strategy that provides options and will lead to success.
Stay tuned…and keep your receipt.
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